Know your Austin Rights and Responsibilities during a Move When making a decision to hire any Austin moving company, it’s important to understand your rights and responsibilities. This is especially accurate when dealing with an interstate move. The Federal Motor Carrier Safety Administration (FMCSA) has handed handed down a whole bunch of consumer protection regulations that are created with your welfare in mind. Here at A-1 Freeman Moving Group, we desire to ensure that you aren’t missing anything that should be provided to you by a licensed moving company, and what are your basic responsibilities when hiring a mover. As per the FMCSA, your mover should provide you with the following information: An estimate in writing The “Ready to Move” brochure or link to the website Info on the mover’s arbitration program A written notice about access to the mover’s tariff The process that the mover has for handling claims A link to the FMCSAs “Your Rights and Responsibilities When You Move” booklet The customer must take care of: Reading and understanding all moving documents that are provided to them by the mover. Being available at the time of pickup and delivery of your possessions, or having a representative available in their place. Notifying the mover as soon as possible when there is a change with the shipment (moving date, additional items, additional drop off point, etc) Paying the amount agreed upon and in the form agreed to with the mover. Filing claims for loss, damage or delays with the mover as soon as possible, if necessary. You can find out much more detailed information on all of your Rights and Responsibilities at the fmcsa.dot.gov website. No matter which mover you hire, we want you to be well informed.