When making a decision to hire any Austin moving company, it’s important to be aware of your rights and responsibilities. This is most importantly the case when you have an interstate move. The Federal Motor Carrier Safety Administration (FMCSA) has handed handed down a number of consumer protection regulations that are created with your happiness in mind. Here at A-1 Freeman Moving Group, we hope to make sure that you have full knowledge that that you should receive from a licensed moving company, and what you are responsible for when hiring a mover.
As per the FMCSA, your mover should provide you with the following information:
- An estimate in writing
- The “Ready to Move” brochure or link to the website
- Info on the mover’s arbitration program
- A written notice about access to the mover’s tariff
- The process that the mover has for handling claims
- A link to the FMCSAs “Your Rights and Responsibilities When You Move” booklet
The customer is responsible for:
- Reading and understanding all moving documents that are provided to them by the mover.
- Being available at the time of pickup and delivery of your possessions, or having a representative available in their place.
- Notifying the mover as soon as possible when there is a change with the shipment (moving date, additional items, additional drop off point, etc)
- Paying the amount agreed upon and in the form agreed to with the mover.
- Filing claims for loss, damage or delays with the mover as soon as possible, if necessary.
You can learn a great deal more specific information on all of your Rights and Responsibilities at the fmcsa.dot.gov website. Whichever mover you hire, be sure that you’re well informed.