The A-1 Freeman Moving Group Difference for Employee Relocation Our vast experience as a corporate relocation mover, combined with the 1,000-plus interviews and focus groups we’ve completed, have helped us learn exactly what business enterprises like yours most desire: You want to set up your corporate relocation yourself. You want an assurance that your employees are given superb care from us at each stage of the relocation. You want a detailed invoice from us. You want objective reporting on the proficiency of our relocation services and how conscientiously we delivered them. As a result, we’ve launched what we identify as our “Silent” Employee Relocation Service. What it means to silence is the constant bombardment of information and update petitions in addition to complaints companies like yours too often have to field from their employees during a typical corporate move proceeds. And in fulfilling this silent service, we’ve taken pains to ensure that there’s nothing typical about a corporate move handled by A-1 Freeman Moving Group! Here’s How We’ve Set Ourselves Apart Accountability Surely identifying ourselves as a key contact with your employees and assuring them that we accept personal responsibility for making their transfer a pleasant one Following through on each and every commitment we make Acting as an extension of your organization: an "on-staff" mover Offering accurate definitions of our services and meeting your employees’ desires Move Policy Management and Adherence Deploying our proprietary Move Management Technology to understand and carry out your relocation policy and so lessen the number of calls you receive from employees throughout the move Completing our client profile of your company, which describes just about every relocation aspect, before we consent to the first move Referring constantly to the client profile in order to determine whether a particular move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in executing, requires us to "Call for Authorization", or is "Never Authorized" Making the effort to completely understand you, our client, and your hopes prior to our move relationship Keeping all the latest contact, policy, and contract data up to date and close at hand Employee Education Providing complete explanations of how we discharge our services and what our Move Concierges will be responsible for Making an initial call that describes ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families with various aspects of the move Directing our Move Concierges to meet personally with your relocating families to determine and understand their needs, review the move process, and provide an accurate estimate of their belongings Communication Staying in constant communication with your moving employees to stop unneeded calls from reaching your ears Offering 24-hour-a-day Move Concierge assistance Providing move status updates online 24 hours a day Having your Move Concierge communicate more than 70 times with you, your relocating employees, and others who are charged with assuring that your empoyees undergo a smooth relocation Continuing communication – even through final claims resolution, if such are presented Proactive Customer Service Taking charge of keeping you and your employees fully apprised and reassured while the move is in progress Making use of our move management technology to recognize likely problems before they develop Providing front-end employee education and communication to eliminate misconceptions and assure peace of mind Responsiveness Making an introductory call to your moving employees within 24 hours Quickly returning calls to you and your moving employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Fastidiously monitoring our quality overall and the responsiveness of every A-1 Freeman Moving Group employee who comes in contact with you and your employees in the course of the move Following up post move with a telephone survey of your relocated employees Assessing each aspect of the move when it’s over Posting the results of our assessment on your website – honest results that make it possible for you to hold our performance against your quality standards and help us focus on constant betterment Total Quality Control Providing it on the basis of experience showing that the surest way to stop your relocating employees from calling or emailing you with issues is not to have issues at all Ensuring that we’re never without extraordinary people ready to provide for you wherever you are and wherever you’re going read what others have said about us Request a free quote