Austin Moving Blog - Tips, Tricks, and Insider Info
July 31, 2017

A Quality Move from a Quality Austin Moving Company

The quality of a move is just as critical as the expense affiliated with it, if not more. You should think before you drop off your stuff to the custody of Austin movers who aren’t tracking how effective their methods are. That’s a problem waiting to happen and inflates the probability of your items being damaged throughout transit. Here at A-1 Freeman Moving Group, we’ve got a huge emphasis on confirming we give our customers with the best Austin moving experience they can conceivably have during an already hectic time.

customer service is critical in moving companies We accomplish this as a result our Quality Assurance Program. A big portion of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we give out to each of our clients so that we can get a good idea of how capably we performed all through our methods. It has questions that deal with every step in the process beginning with the introductory sales call all the way till the final delivery. This allows us to receive feedback directly from the individuals whose opinion most valuable, our customers!

We track all of these data points in in turn to get a look at a all-inclusive picture of how we’re performing. If we notice that there’s a part that’s encountering some struggles, we’ll be able to adapt our process and get the problem fixed for the future. By constantly developing our methods, we’re able to stay well ahead of our competition when it comes to giving unvarying, high-quality customer service each and every time.

moving tools tape dispenser So when it comes to long distance moves, local moves, or any other moving needs you have, be sure you’re partnering with a professional moving company that has a solid plan to maintain and increase the quality they deliver. A-1 Freeman Moving Group can help you with this, and you can get started with a completely free moving estimate.

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The Mickelson Family
The Mickelson Family
Best. Move. Ever!
Very pleased with the overall respect and care the men gave to my possessions. Even mailing me very quickly the only thing lost in transit. Would recommend to anyone needing a long distant move.
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